Shafi Ahmed Swapnil - Technical Operations Lead

Profile

Operations leader with 5 years across Bangladesh's leading EdTech platforms. Currently run an entire startup solo - technology, product, marketing, HR, and finance - after helping build a national learning platform from day zero to 1M+ cumulative learners (200,000+ active, ৳10 Crore+ revenue) with live cohorts of 22,000–40,000 concurrent students. Led 200+ people cumulatively across content, support, and engineering-adjacent teams. Ships at multi-person output using AI-augmented workflows.

1M+

cumulative learners on platform built from day zero

22k–40k

concurrent students per live academic cohort

200+

people led across content, support & ops teams

17M+

students on 10 Minute School, where I ran content QA ops

Experience

Technical Operations Lead · CoderVai

Jan 2023 → Present · Dhaka, BD

EdTech-turned-software firm · LMS platforms, SaaS ERP, client software & AI products · 1,400+ students · instructors from Google & BUET

Run the company end-to-end as the sole operator - technology, product, marketing, HR, finance, and legal/vendor management - structured so the business ships daily without CEO involvement
Helped drive the company's pivot from EdTech startup to software firm: wrote PRDs, tender submissions, and price quotations, set subscription pricing, joined client meetings to win projects, and converted client queries into dev-ready requirements with the engineering team
Coordinated delivery across a 10+ product ecosystem with developers: AI-integrated e-commerce (Zahan Lifestyle), custom-quantity fragrance store (Al Aria Perfume), election fund-transparency portal, Google-Maps campaign survey tool, real-time stadium ticketing, Attendance & HR system, and Curiosity AI learning engine
Operate CCM, the company's SaaS/ERP for coaching institutions (branch management, enrollment, invoicing, payments, analytics): shaped its subscription pricing and handled client onboarding and support queries
Own the full course engine, 0 → launch → repeat: curriculum with instructors → studio production (camera, lighting, audio) → post-production → BunnyCDN/AWS S3 distribution → LMS publishing (chapters, quizzes, coding problems, assignments, pricing, coupons) → launch campaigns - plus live class operations via OBS, Streamyard, and Restream
Architected AI-augmented execution workflows (Cursor, OpenAI & Anthropic APIs, prompt systems) delivering the output of a 3-person team as one operator
Built the growth and CX machine: content calendars, Canva/Figma creatives, 5 social channels, customer messaging templates, and a calling-operator team running campaigns to thousands of students - with data sheets and stats feeding company decisions
Hired and manage developers, instructors, and freelancers - JDs, interviews, NDAs, payroll, performance reviews - and own all company budgets, spend records, and SaaS vendor decisions

Founding Team · Tech-Side Operations · ACS Future School (via CoderVai)

2023 – 2024 · Dhaka, BD

National-scale EdTech · Grades 6–10 · 200,000+ active users · 170k+ app downloads · ৳10 Crore+ revenue

Present for every founding decision of a platform built from zero to 1M+ cumulative learners across web, Android, and iOS; standard live academic batches run 22,000–40,000 concurrent students each
Worked directly with the CTO on AWS-based architecture: video streaming and storage, a custom AI chatbot, a full LMS (video, PDF, quiz, assignment), per-user watch-progress tracking, and student / teacher / business dashboards
Embedded with a 10+ engineer organization (backend, frontend, mobile, DevOps, AI) - full GitHub and Jira visibility, sprint planning, and architecture reviews

Project Manager · 10 Minute School

Mar 2021 – Sep 2022 · Remote

Bangladesh's largest EdTech platform · 17M+ students · 3.2M monthly active learners

Led QA & content operations for the Web Content Pool - the free-content channel surfaced across 10MS's website and app (≈1.3M monthly web visits) - and delivered the SSC–HSC Board Question Bank used by millions of SSC/HSC candidates nationwide
Owned the full freelance HR cycle - recruiting, training, retention, payments - for 15+ freelancers; multi-role contributor across course creation (HSC Grammar & ICT), infographics, SEO proofreading, LaTeX conversion, and sales calling

Course Coordinator · Response Team Lead · Frontend Developer · Apars Classroom

Mar 2021 – May 2023 · Remote

Built a 10+ person customer response team from scratch: recruiting, training, saved-reply library, reply-time KPIs, internal reporting, and Voice-of-Customer sessions
Managed end-to-end course operations as Coordinator; shipped frontend UI components with Vue.js & CSS as Frontend Developer

Skills

Operations Program Management · Studio & Live Production · Budgets & Vendors · Hiring, Payroll & HR

Platforms LMS/CMS Backends · Education ERP (CCM) · CDN Pipelines · Live Streaming Infrastructure

AI & LLM Prompt Engineering · OpenAI & Anthropic APIs · Cursor · RAG Fundamentals

Cloud & Infra AWS (EC2, S3) · GCP · Cloudflare (DNS, CDN) · BunnyCDN · Linux

Code Python · JavaScript · HTML/CSS · SQL · Bash · Git/GitHub

Product & Tools Figma · Canva · OBS Studio · Streamyard · Jira · Google Workspace

Education

B.Sc. Computer Science & Engineering

United International University (UIU) · Dhaka

2022 – Present · In Progress

Building Toward AI Engineering

DataCamp AI Engineer track · Building RAG applications with LangChain + FastAPI · NeetCode 150 for algorithmic depth · daily Python + ML practice